E-COMMERCE TERMS AND CONDITIONS FOR KATTEGAT STRAND CAMPING
SALES AND DELIVERY TERMS
Below you will find useful information about using online booking. Here you can read about our processing of personal data, how to receive your rental certificate, and cancellation rules.
Please note that your booking is not covered by the Consumer Agreement Act's rules on the right of withdrawal. The sale of accommodation (cabins, tipis, camping, etc.) is exempt according to the Consumer Agreement Act's section 18, subsection 2, no. 12. The reason is that re-letting of reserved units that are cancelled shortly before arrival is often not possible.
ORDERING AND PAYMENT
When you book a stay with your own caravan, tent, motorhome, cabin or tipi, the full amount must be paid immediately upon booking.
After completing your order, Kattegat Strand Camping will send you a rental receipt by email. If you do not receive an email, please check your spam/junk folder.
CHECKING RENTAL CERTIFICATE
It is the tenant's responsibility to ensure that the information on the rental certificate (period, unit, etc.) is correct.
CANCELLATION (WITHOUT CANCELLATION GUARANTEE)
When canceling paid stays where a Cancellation Guarantee has not been purchased, no refund will be given.
CANCELLATION GUARANTEE
We recommend purchasing our Cancellation Guarantee when you book a stay. It protects you if you need to cancel your booking.
When booking online the following applies:
- With the Cancellation Guarantee, you get all* of your money back if you cancel – for any reason.
- Without a Cancellation Guarantee, you are liable for the full amount, regardless of when you cancel.
Prices:
Cancellation guarantee costs from 75 DKK to 300 DKK, depending on the period and whether you have booked a pitch, a tipi or a family cabin.
Rules:
- Cancellation up to 20 days before the start of the stay: full refund*.
- Cancellation less than 20 days before the start of the stay: 50% refund*.
- Cancellation guarantee must be purchased when booking and cannot be changed afterwards.
* An administration fee of DKK 300 and the price of the Cancellation Guarantee will be deducted.
Note: The cancellation guarantee does not cover cancellations after arrival.
When booking by telephone:
- The cancellation guarantee is automatically added to the invoice.
- If you do not want it, you must deduct the amount by bank transfer or contact the reception if you pay via online payment link.
DOG
Dogs are welcome at the campsite and in our cabins and tipis. A separate fee is charged. If a dog is brought along without advance payment, a cleaning fee of DKK 400 will be charged.
GROUPS OF YOUNG PEOPLE UNDER 21 YEARS OF AGE
Groups of young people under 21 years of age without parents are not accepted at Kattegat Strand Camping - regardless of whether the stay is in a caravan, cabins, tipis or luxury cabins.
If you are in doubt whether your group falls under this rule, contact us at +45 98 58 80 32.
ARRIVAL AND DEPARTURE
Arrival:
- Check-in: at 12:00 – 22:00.
- Check-in for family cabins/tepees: at 15:00 – 22:00.
- For later arrivals, please contact us at +45 98 58 80 32 or info@922.dk.
Departure:
- With your own caravan/tent/motorhome, summer holiday (weeks 26–34): Check-out 8:00 AM – 12:00 PM.
- With your own caravan/tent/motorhome, low season: Check-out 8:00 AM – 2:00 PM.
- Family cabins/teepis: Check-out 8:00 AM – 10:00 AM.
If you wish to stay longer on the site (not possible in cabins/teepies), you will be charged extra according to the applicable rates, provided the site is available.
Kattegat Strand Camping assumes no responsibility for transport options to and from the site (e.g. cancelled flights, traffic conditions or border closures).
SMOKING
All cabins and tipis are non-smoking, including e-cigarettes. Violation will result in a cleaning fee of at least DKK 1,500.
On site: be considerate, use trash cans for waste, and refrain from smoking in indoor common areas.
GUEST'S RESPONSIBILITY
The renter of the cabin/teepee is responsible for all furnishings. Damage and deficiencies are settled upon departure.
The rental may only be used by the number of people stated in the price list. At least one person over the age of 21 must be present during the entire stay.
HYGIENE (INCLUDING COVID-19)
For hygiene reasons, facilities may be temporarily closed. This does not entitle you to a refund.
COMPLAINTS
We do our best to make your stay a good experience. Should you experience any errors or deficiencies, please contact the reception as soon as possible.
If a unit is inadequately cleaned or damaged, it must be reported within 2 hours of arrival. Complaints upon departure will not be processed.
Complaints after the stay must be submitted in writing no later than 7 days after departure.
Any disputes will be settled by the Court in Aalborg according to Danish law.
DATA PROTECTION
Kattegat Strand Camping is the data controller and processes personal data in accordance with applicable legislation.
Information is only shared with relevant partners (e.g. cleaning company, payment provider, insurance companies).
As a tenant, you have the right to access, correct and delete your information.
Secure, encrypted connections are used for payment.
PRICES AND DISCOUNTS
Prices are adjusted continuously and are listed on the website.
We reserve the right to cancel a rental agreement in the event of a typing or printing error. Discounts cannot be combined.
FORCE MAJEURE
If a rental agreement cannot be implemented due to force majeure (e.g. natural disasters, epidemics, strikes, unusual weather conditions, etc.), Kattegat Strand Camping may cancel the stay.
In such cases, a credit certificate will be issued for the amount paid, valid for 3 years. No cash refund will be paid.
CAR CAMPER RENTAL
Rental period:
- High season: Friday 4:00 PM – Friday 11:00 AM.
- Other periods: pick-up at 4:00 PM, drop-off no later than 11:00 AM.
Tenant:
- Must be 28 years of age and have a valid Danish driver's license.
- Additional drivers must also be registered, at least 28 years old and present a driver's license.
Smoking:
Not allowed. Violation will result in a cleaning fee of at least DKK 5,000.
Pets:
Dogs/cats allowed. Dogs max 12 kg. Not in beds. Blanket must be used on sofa/chairs.
Payment:
- 50% of the rent is paid upon reservation (min. DKK 5,500). The remainder 4 weeks before the start of the rental.
- Exceeding the deadline is considered a cancellation.
Deposit:
DKK 5,500,-, is paid upon pickup and refunded within 14 days if the camper is returned as agreed.
Cancellation:
With Cancellation Guarantee:
- Up to 20 days before departure: full refund*.
- Less than 20 days: 50% refund*.
* Administration fee of DKK 300 + the price of the Cancellation Guarantee will be deducted.
Driving:
- 1 week: 2,000 km included.
- 2 weeks: 4,000 km included.
- 3 weeks: 7,000 km included.
- Extra km: 2 DKK/km.
Insurance:
Liability and comprehensive insurance included. Excess: DKK 5,000. Glass damage: DKK 1,500.
Tenant's responsibilities:
The tenant is responsible for operation, maintenance, damage and fees during the rental period. Repairs over DKK 1,000 must be agreed with the landlord.
Pick-up and drop-off:
- Must be done as agreed in the rental contract.
- For late delivery: DKK 500/started hour.
- Wastewater and toilet must be emptied (otherwise 1,000 DKK)
- Fuel tank must be full. Missing fuel will be charged at 20 DKK/liter.
Technical errors:
Minor repairs (e.g. fuses) can be repaired by the tenant themselves and refunded up to DKK 500 with receipts.
Force majeure for motorhomes:
If the vehicle cannot be delivered due to damage, an attempt will be made to obtain a replacement vehicle. If this is not possible, the rental and deposit will be refunded, but no further compensation will be provided.
COMPANY INFORMATION
Kattegat Beach Camping
Dokkedalvej 100
9560 Hadsund
Tel.: +45 98 58 80 32
Email: info@922.dk
CVR no.: 25303784
PROTECTION OF PERSONAL INFORMATION
Data protection is a high priority for us and we want to be transparent about how we process your personal information. We have therefore prepared this policy, which explains how your information is processed and protected.
Why do we use your personal information?
We use your personal information to fulfill our obligations in connection with legislation, accounting and regulatory requirements, including the collection and verification of accounting information.
What types of information do we use?
- Customer number
- Order number
- Postal address
- Telephone number
- Email address
- Transaction amount
- Transaction date
Legal basis for processing
The processing of your information is necessary to fulfill our legal obligations.
How long do we keep your information?
We store your information in accordance with Danish accounting law. After that, all information will be deleted or anonymized so that you can no longer be identified.
Responsible for your information
We, the provider, are responsible for the information you provide to us and process it in accordance with applicable data protection legislation.
Where do we store your information?
The information is stored in Denmark, at Danline Innovation A/S or at the provider's own servers. Data transfer is in accordance with applicable legislation.
Who has access to your information?
Your information is only used by trusted personnel at the provider. We only share information with third parties when necessary to provide our service, for example:
- Payment card transactions: DIBS or QuickPay
- Booking transactions: Danline Innovation A/S
We never sell or exchange your information to third parties for marketing purposes without your consent.
Your rights
- Right of access: You can at any time be informed about what information we have registered about you.
- Right to correction: You can request that information be corrected if it is incorrect or incomplete.
- Right to erasure: You can have your information deleted, unless legislation or pending cases make it necessary to keep it.
- Right to Restrict Use: You can restrict our use of your information in certain circumstances
- Right to object to processing: You may object to processing based on our legitimate interests or direct marketing.
How do you exercise your rights?
You can always contact us with questions or inquiries about your personal information.
The right to complain to a supervisory authority
If you believe that we are processing your information incorrectly, you can contact Danline Innovation A/S at their official contact address. You also have the option to complain to the Danish Data Protection Agency .
